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Now Assist Workshop - Charlotte

Join NewRocket and ServiceNow for a dedicated 1-day workshop focused on ServiceNow's New Now Assist for ITSM powered by Gen AI. Now Assist for ITSM significantly increases agent and employee productivity, while decreasing MTTR, resulting in a dramatically improved experience for a multitude of ServiceNow ITSM use cases. 

This workshop is targeted towards Service Management Directors and Managers,  IT Directors and Managers, ServiceNow Platform Owners, Admins, Service Desk Managers, and IT Support Managers from ServiceNow customers.  

Expect to walk away with new knowledge to help your IT organization achieve its IT Service Management transformation goals and realize value faster with Now Assist for ITSM powered by Gen AI! This workshop also affords excellent networking opportunities with peers from other organizations across different industries and with ServiceNow product experts.

Venue: The Westin Charlotte, 601 South College Street, Charlotte, NC, 28202

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8:00 - 9:00 AM: Breakfast & Networking 

9:00 - 9:30 AM: Welcome & AI-powered Service Operations  

9:30 -10:00 AM: ServiceNow’s Gen AI Approach 

10:00 – 10:30 AM: Agent Productivity:  Now Assist for ITSM Overview 

10:30 – 10:45 AM Break 

10:45 -11:45 AM: Agent Productivity:  Now Assist for ITSM lab 

11:45 – 12:45 PM: Lunch and Networking 

12:45 – 1:45 PM:  Employee Experience:  Now Assist in Virtual Agent (demo) 

1:45 – 2:45 PM:  Partner Showcase  

2:45 - 3:00 PM: BREAK 

3:00 - 3:45 PM: FAQ and What are you looking for from Now Assist for ITSM? 

3:45 - 4:00 PM: Wrap-up and Next Steps 

4:00 PM: Departure